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Shipping & Delivery

How fast are the orders shipped?

Products are usually shipped within 24 hours of order placement (on business days) from our Canadian location. 


UBC COOL Canada Inc
1715 Meyerside Drive, Unit 7-9,
Mississauga, ON, L5T1C5

Phone: (905) 629-2597
Toll Free: (866) 995-9965
Fax: (905) 629-2577


UBC COOL Canada Inc
18860 24 Ave Unit 127,
Surrey, BC, V3Z 0Y8

Phone: (604) 529-6000
Toll Free: (877) 789-4221

How do we calculate shipping costs?

Packages are shipped through the best available method, depending on the product and destination. Shipping costs will be calculated accordingly.

Freight Carrier may be required for large or heavy items. Freight Carrier delivery does not include carrying the package into the building or unpacking. Lift-gate service is available for an additional charge.

What to do upon receiving my order?

UPS/FedEx/TNT/Purolator - Customers are responsible for inspecting their order when it arrives to ensure no damage or missing items. If such is the case, notify the delivery person immediately, and contact us within seven (7) days of receipt. UBC Group is not responsible for discrepancies beyond this time period.

Freight Carrier - Customers are responsible for carefully inspecting all contents of their order before signing the freight carrier's bill of lading. Once the bill is signed, the customer acknowledges that the product has been received in good condition and UBC Group is no longer responsible for any damaged or missing items. If damages are found at a future time, a concealed damage claim should be filed with the freight carrier.

If damages are found during initial inspection, the shipment should be refused and the carrier is required to take the package back. If only the external packaging is damaged, but the product is not, the shipment should be accepted. However a note should be added to the bill of lading stating the nature of the damage. This will protect you in the case of concealed damage found at a future time. 


Require further information?

If you have any additional questions, please contact us .