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LIMITED PRODUCT WARRANTY

warranty

Warranty Process for Draught Beer Equipment

UBC Group offers three options for addressing warranty claims for draught beer equipment:

1. Service by Dealer/Installer:

UBC Group may request the original dealer or installer to resolve the issue. In such cases:

  • UBC Group will reimburse labor costs at the agreed wholesale rate of CAD $80 per hour.
  • All necessary replacement parts will be provided by UBC Group.
  • Repairs involving compressor replacement or refrigeration require a repair estimate approved by UBC Group.

2. Third-Party Service Contractor:

UBC Group may engage a qualified third-party contractor specializing in HVAC, refrigeration, or electrical services to resolve the issue.

  • All repairs and costs must align with UBC Group’s warranty guidelines.
  • Repairs involving compressor replacement or refrigeration require a repair estimate approved by UBC Group.

3. Inspection and Repair by UBC Group:

Customers may send defective equipment to UBC Group for inspection and repair.

  • A return goods number (RGN) will be issued for this purpose.
  • Customers must securely package and ship the equipment following provided guidelines.
  • If the defect falls under warranty, UBC Group will cover shipping costs.

Installation Requirements

Failure to meet the following installation requirements may void the warranty:

  • Dedicated Power Line/Breaker - Equipment must be connected to a dedicated breaker with no other electrical devices on the same line.
  • Ambient Temperature Range - Operate within 60°F-90°F (15°C-32°C). The unit cannot be installed in a walk-in cooler or an area below 50°F (10°C).
  • Adequate Air Circulation - Maintain proper airflow:
    • The air condenser must not be obstructed or covered.
    • No filters are allowed with the unit.

Maintenance Requirements

To maintain warranty coverage, regular maintenance is required:

  • Clean and inspect air condensers to prevent dust and debris buildup.
  • Ensure unobstructed air circulation and place equipment in a well-ventilated area.
  • Check glycol concentration to maintain a propylene glycol mixture as 40% glycol, 60% water.
  • Verify power supply to ensure the refrigeration unit is connected to a dedicated circuit.
  • Maintain a service record, as failure to provide one upon request may void the warranty.

Warranty for Non-Refrigerated Equipment

UBC products are warranted against material and workmanship defects under typical use. Unless otherwise specified, the warranty period for non-refrigerated units is one year from the date of sale.

Exclusions:

UBC Group is not responsible for damage caused by:

  • Mistreatment, neglect, unauthorized service, mishandling, or transportation.
  • Normal wear and tear.

Warranty Claim Process:

  • Notify UBC Group promptly upon discovering a defect.
  • Submit a warranty claim form with supporting documentation.

UBC Group may:

  • Repair the product.
  • Authorize a third party to repair it.
  • Request the product be shipped to UBC Group for repair or replacement.

Shipping: UBC Group covers standard ground (LTL) shipping costs for valid claims. Expedited shipping is at the customer’s expense.

Required Claim Information:

  • Model and serial number.
  • Photos/videos of:
    • Equipment nameplate.
    • Installation setup (from a distance).
    • Power outlet connection.
    • Problem demonstration.

UBC Group reserves the right to refuse warranty claims without this information.

Warranty for Refrigeration Equipment

Warranty Period:

  • Refrigeration Equipment: One year from installation, but no longer than 18 months from the sale date.
  • Compressor Warranty: Five years from installation or 60 months from the sale date.
Installation Requirements (as detailed above) must be met.
Maintenance Requirements (as detailed above) must be followed.

Additional Note:

  • All UBC refrigeration equipment must be connected to a dedicated breaker with voltage within industry standards (nominal voltage within ±10% of specified value).

Warranty Coverage:

UBC Group may:

  • Repair the product.
  • Authorize a third party to repair it.
  • Replace the defective product or part.

Shipping:

  • If a return is necessary, UBC Group issues an RGN.
  • Standard ground shipping is covered for valid claims; expedited shipping is at the customer’s expense.

Residential Warranty

While warranty terms remain the same, UBC technicians do not perform on-site service at residential properties.

  • For warranty claims, the equipment must be shipped to UBC Group for repair.
  • UBC Group issues an RGN and provides packaging guidelines.
  • Shipping costs: Standard ground shipping is covered if the defect is under warranty; expedited shipping is at the customer’s expense.

Refurbished Warranty

  • Available only to the first end user purchasing from UBC or an authorized dealer.
  • 90-day warranty from the sale date, covering parts and labor.
  • No extended compressor warranty on refurbished equipment.

Limited Product Warranty Details

Prerequisites:

  • Applies only to first end users purchasing from UBC or an authorized dealer.
  • Equipment must be professionally installed according to product manual guidelines.
  • Proper operating conditions and regular maintenance must be followed.

Important Notes:

  • Non-UBC replacement parts must be pre-approved.
  • Claims without proper documentation may be denied.
  • UBC Group's final determination of defects is binding.

By adhering to these warranty guidelines, UBC Group ensures reliable support for its draught beer equipment.