- Product Warranty
LIMITED PRODUCT WARRANTY
This warranty is available to the first end user for equipment purchased from UBC or UBC’s authorized dealers. Equipment resold without such authorization will not be covered under this warranty. All equipment must be properly installed by a professional installer according to guidelines found in the product manuals. In case of more equipment related information needed during the installation, installation party needs to contact UBC. Approved usage conditions for operation must be provided as required in the product manuals (including but not limited to ambient conditions, dedicated power circuit and required clearance).
All equipment must be maintained and cleaned regularly as specified in the product manual.
In case of equipment failure customer must contact UBC Group for a repair authorization number before any repairs are made. Warranty claim form must be completed in full and submitted to UBC Group within 1 month of the repair. Furthermore, pictures must be submitted with warranty claim form where applicable. The claim can be denied and/or suspended without picture(s) of the issue. Some products which are not made by UBC Group are warranted by their respective manufacturer; therefore, this Limited Warranty does not apply to such products.
UBC products will be free of defects in material and workmanship, under typical use and regular service. Unless otherwise specified, the warranty period will be 1 year from the date of sale. We are not responsible for parts or products damaged from mistreatment, disregard, revision, accident, unauthorized service, mishandling, or any damage caused by transportation, and normal wear and tear.
If any defect is discovered during the warranty period, the purchaser must notify UBC Group and make a warranty claim. UBC Group has the option of repairing the product, hiring a third party to repair the product, or shipping the product to UBC Group for repair or replacement. If UBC Group decides to ship the product, the product will be shipped by ground (LTL) at UBC’s expense. There will be no expedited shipping at UBC’s cost. If UBC Group deems that shipping the product to UBC is necessary then we will issue a return goods number (RGN), which must be placed on the product when returned.
(Does not cover UBC Refrigeration units which is covered under UBC refrigeration limited warranty)
Warranty period is one (1) year from the date of installation but no longer than eighteen (18) months from date of sale. Compressor warranty period is five (5) years from the date of installation or sixty-eight (68) months from the date of sale from UBC Group.
A warranty stub or documents of sale from distributor must be submitted for units not sold directly by UBC Group for warranty to be valid. The Warranty Claim form must be submitted within 1 month of completed repairs for claim to be valid.
Refrigeration Units (including compressor)
If a product is deemed defective by UBC Group within the warranty period described above UBC Group, at its discretion, will either repair or authorize the repair of the product. UBC Group will be responsible for the labor charges according to the Labor Charges segment within the warranty period provided that all above mentioned prerequisites are satisfied. UBC Group may also replace the product at its discretion bearing the labor costs for the product replacement according to the Labor Charges segment. The customer is responsible for the return of the defective part or product to UBC Group for inspection and defect determination. Customer must package the part or product according to the instructions provided by UBC Group before shipping it. UBC Group will cover the shipping costs for the part or product as described in the Shipping segment of this warranty.
Compressors are covered for an additional warranty for a period of four (4) years beyond the general coverage described above. Under the additional coverage if a compressor is deemed defective by UBC Group, providing that all of the prerequisites described above are met, it will be exchanged for a new compressor. UBC Group will not cover the labor charges associated with the compressor replacement. It is the responsibility of the customer to return the defective part to UBC Group. The customer must return all parts of the compressor and package it according to the instructions provided by UBC Group before shipping it. UBC Group will cover the shipping costs for the part as described in the Shipping segment of this warranty. If the customer does not return the defective compressor to UBC Group, than the warranty claim may be subject for denial. The customer has the option to send the unit to UBC Group for compressor replacement and in this case will be responsible for all shipping charges. Furthermore, the customer will be responsible for the labor charges associated with UBC Group changing the compressor. During this period, compressors can only be replaced once per unit.
UBC Group is the only body authorized to determine defects. Customers must contact UBC Group to receive authorization for any course of action prior to any repairs. A warranty claim form must be completed and submitted to UBC Group in order to process the claim and authorize any reimbursements. If a repair is made without an authorization number from UBC Group it will not be covered by the warranty and will not be reimbursed. If UBC Group sends a replacement prior to receiving the warrantied chiller, and upon receipt the warrantied chiller is not covered under warranty for any reason, then product owner is responsible for all shipping charges and the cost of the new product. All replacement parts not provided by UBC Group must be pre-approved by UBC Group prior to usage. If a part or product is authorized for return it is for inspection purposes only; if the defective part is not returned by the customer than the warranty claim may be subject for denial. It is the sole discretion of UBC Group as to whether or not a credit/refund will be allowed.
UBC Group’s determination of defects is final. If a problem occurs during non-regular business hours and a representative of UBC Group cannot be reached for authorization, then repairs may be made in protocol with our labor charges section. However, if UBC Group deems the repair unnecessary of if the damage is not covered by warranty, and then UBC Group will deny the warranty claim.
Warranty does not cover
- Physical damage or water damage to the unit caused by negligence of the user.
- Improper installation and modifications made without UBC Group’s explicit approval.
- Chillers being used for applications which they were not originally designed for.
- Damage resulting from electrical/water supply, drainage, flood, storm or any other incidents.
- Repairs made without the explicit authorization of UBC group and without the submission of the warranty claim form.
Product & Part Replacement:
UBC Group may deem that a product cannot be fixed and needs to be replaced. In these instances UBC Group may require a credit card charge as security for the retail price of the replacement product and applicable shipping costs prior to shipping a replacement unit. UBC Group will ship a replacement product with instructions for the return of the defective unit. The customer must return the defective unit within 30 days of the credit card charge to receive the refund. If you are unable to provide credit card authorization UBC Group will require that the customer ships the defective unit to UBC group. Once UBC Group receives the defective unit and verifies that the unit is covered under warranty than UBC Group will ship out the replacement unit.
If UBC Group determines that a part must be replaced, UBC Group reserves the right to charge for the replacement part, until such a time that the defective part is returned to UBC Group and verified as defective. Furthermore, UBC Group reserves the right to charge for a replacement part, until all finalized documents are received and final confirmation that the successful repair has been made.
UBC Group is not responsible for economic loss or special, indirect, or consequential damages, including, without limitation, losses or damages arising from food or product spoilage claims as a result of refrigeration failure. Furthermore, Warranty that was incorrectly determined and/or the customer fails to follow warranty instructions, Warranty will automatically be VOIDED and Customer will be CHARGED the full amount of the invoice plus related shipping costs.
During the warranty period UBC Group will be responsible for shipping charges. UBC Group will ship replacement parts using standard ground shipping only. Refrigeration units will be shipped on pallets ground freight (LTL) only. Defective units must be shipped back on a pallet within the proper packaging that is received from the replacement unit. The customer may be held responsible for the cost of the replacement unit as well as all associated shipping charges, if the defective unit is returned in a damaged condition due to improper packaging. If expedited shipping is needed the customer will incur the difference in shipping cost.
This warranty applies to products installed for normal residential use only, and does not apply to any products used in any commercial setting. All prerequisites of residential warranty are the same as those listed above. In addition the warranty period and the warranty coverage is also the same for units in residential areas. This warranty is extended only to the original purchaser of the UBC Product.
This warranty does not cover:
- Physical damage or water damage to the unit caused by negligence of the user.
- Improper installation and modifications made without UBC group’s explicit approval.
- Damage resulting from electrical supply, water supply, drainage, flood, storm or any other incidents.
- Repairs made without the explicit authorization of UBC group and without the submission of the warranty claim form. In addition, no reimbursement will be approved without the submission of the warranty claim form.
It is the sole discretion of UBC whether to repair the product itself, hire a third party to repair the product, or have the product’s owner contract out with a third party for repair. In the instance that UBC Group choses to repair the product itself and the warranty is deemed voided for any reason, the owner of the product is fully liable for all shipping costs incurred by UBC Group in this process. The labor costs covered by UBC Group are covered in the next section as it applies for the Residential Warranty as well. If a third party is contracted for the repair either by UBC Group or by the product’s owner the labor costs, under no circumstances are to exceed the purchase price of the unit in the original invoice.
This warranty is available to the first end user for refurbished equipment purchased from UBC or UBC’s authorized dealers. Equipment resold without such authorization will not be covered under this warranty. The length of this warranty is extended 90 days after the date of sale and covers parts and labor (amount of labor allowed specified in next section). For the refurbished equipment there is no extended warranty for the compressor.
UBC Group Reimbursement
All Warranty claims and service invoices which are submitted on-time and properly will be paid by UBC group within 30 calendar days.
Instructions for completing form
- All fields must be filled out completely and submitted in legible form (print)
- All parts replaced must be listed in the claim form
- All claims MUST be submitted directly to UBC Group in order to receive reimbursement:
Email*: firstname.lastname@example.org Fax: (905) 629-2577 Phone: (905) 629-2597
*(Subject field of an email MUST be named “WARRANTY CLAIM, Model name, SN, Brewery/Installation company name”)